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Commentary

High reliability: truly achieving healthcare quality and safety.

Kaplan GS. Pursuing the perfect patient experience. Front Health Serv Manage. 2013;29(3):16-27.

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April 24, 2013
Kaplan GS. Front Health Serv Manage. 2013;29(3):16-27.
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This commentary discusses how high reliability concepts, such as developing a culture of safety and committing leadership to quality improvement, can drive efforts to enhance safety in health care.

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Kaplan GS. Pursuing the perfect patient experience. Front Health Serv Manage. 2013;29(3):16-27.

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