Development and reliability of the explicit professional oral communication observation tool to quantify the use of non-technical skills in healthcare.

Peter F. Kemper; Inge van Noord; Martine de Bruijne; Dirk L. Knol; Cordula Wagner; Cathy van Dyck

Study

Development and reliability of the explicit professional oral communication observation tool to quantify the use of non-technical skills in healthcare.

July 10, 2013

Kemper PF, van Noord I, de Bruijne M, et al. BMJ Qual Saf. 2013;22(7):586-95.

View more articles from the same authors.

A new assessment tool, explicit professional oral communication (EPOC), for measuring non-technical skills of health care personnel was successfully validated in the emergency department and intensive care unit. Given that non-technical skills such as teamwork can positively affect safety outcomes, assessing and addressing this dimension of performance could yield significant safety benefits.

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