Elective surgical patients' narratives of hospitalization: the co-construction of safety.
Approach to Improving Safety
Setting of Care
The theme of "unmet expectations" runs through this article, which uses narrative inquiry to identify the safety concerns of patients undergoing elective surgery. Similar to the classic article "A Hospitalization From Hell," unsympathetic attitudes and poor communication frequently marred patients' hospitalizations, leaving them dissatisfied despite good technical results.