Laboratory test ordering and results management systems: a qualitative study of safety risks identified by administrators in general practice.
Approach to Improving Safety
Setting of Care
In this qualitative study, outpatient practice administrators identified weaknesses in management of patient test results: system flaws, poor communication within health care teams, challenges to informing patients of results, and difficulties associated with ensuring follow-up and confidentiality. This study underscores persisting concerns related to test results management, despite longstanding work in this area.