Facilitating a safe transition from the pediatric emergency department to home with a post-discharge phone call: a quality-improvement initiative to improve patient safety.
Approach to Improving Safety
Setting of Care
In this study, nurses, physicians, and caregivers reported that a telephone call from a registered nurse after discharge from the pediatric emergency department (ED) was valuable and increased parents' understanding of the care plan. The authors determined that post-discharge telephone calls did not decrease return visits because the telephone nurse referred patients back to the ED if needed.