The second victim experience and support tool: validation of an organizational resource for assessing second victim effects and the quality of support resources.
Approach to Improving Safety
Setting of Care
- Facility and Group Administrators
- Quality and Safety Professionals
- Organizational Behaviorists
The second victim phenomenon—the damaging psychological impacts of errors on the clinicians who are involved—has been well documented in the literature. This study presents the development and validation of a survey tool to examine clinicians' experiences with errors and evaluate the effectiveness of approaches to aid second victims.