The friends and family test: a qualitative study of concerns that influence the willingness of English National Health Service staff to recommend their organisation.
Approach to Improving Safety
Setting of Care
- Health Care Executives and Administrators
- Organizational Behaviorists
- Safety Scientists
- Policy Makers
Asking clinical and managerial staff across the National Health Service what concerns they would have if a friend or relative was treated at their organization provided vital insights into quality of care. Qualitative interviews using similar questions could be an effective method for uncovering detailed accounts of institutional safety problems.