• Study
  • Published April 2014

The friends and family test: a qualitative study of concerns that influence the willingness of English National Health Service staff to recommend their organisation.

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Asking clinical and managerial staff across the National Health Service what concerns they would have if a friend or relative was treated at their organization provided vital insights into quality of care. Qualitative interviews using similar questions could be an effective method for uncovering detailed accounts of institutional safety problems.

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