Improving the reliability of verbal communication between primary care physicians and pediatric hospitalists at hospital discharge.
Approach to Improving Safety
- Quality Improvement Strategies
- Communication Improvement
- Structured Hand-offs
- Electronic Health Records
Setting of Care
Every day the care of hospital patients is handed off from clinician to clinician, creating serious risks for patient safety. A comprehensive quality improvement program that standardized communication processes and introduced basic electronic health record messaging enhanced the rate of postdischarge verbal handoffs to primary care providers.