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Rice S. Modern Healthc. August 15, 2015.
Communication-and-resolution approaches to medical errors have garnered support from organizations and patients. This magazine article discusses why, despite documented success, the implementation of this apology and compensation strategy have not yet been established throughout health care.
Patients and families as teachers: a mixed methods assessment of a collaborative learning model for medical error disclosure and prevention.
Langer T, Martinez W, Browning DM, Varrin P, Sarnoff Lee B, Bell SK. BMJ Qual Saf. 2016;25:615-625.
Disclosing medical mistakes: a communication management plan for physicians.
Petronio S, Torke A, Bosslet G, Isenberg S, Wocial L, Helft PR. Perm J. 2013;17:73-79.
Managing the after effects of serious patient safety incidents in the NHS: an online survey study.
Pinto A, Faiz O, Vincent C. BMJ Qual Saf. 2012;21:1001-1008.
Unaccountable: What Hospitals Won't Tell You and How Transparency Can Revolutionize Health Care.
Makary M. New York, NY: Bloomsbury Press; 2012. ISBN: 9781608198368.
Hospital Safety Grade.
Patients' and family members' views on how clinicians enact and how they should enact incident disclosure: the "100 patient stories" qualitative study.
Iedema R, Allen S, Britton K, et al. BMJ. 2011;343:d4423.
Successful remediation of patient safety incidents: a tale of two medication errors.
Helmchen LA, Richards MR, McDonald TB. Health Care Manage Rev. 2011;36:1-10.
A pinpoint beam strays invisibly, harming instead of healing.
Bogdanich W, Rebelo K. New York Times. December 28, 2010;A1.
Talking with Patients and Families about Medical Error: A Guide for Education and Practice.
Truog RD, Browning DM, Johnson JA, Gallagher TH. Baltimore, MD: Johns Hopkins University Press; 2011. ISBN: 0801898048.
Improving the patient, family, and clinician experience after harmful events: the "When Things Go Wrong" curriculum.
Bell SK, Moorman DW, Delbanco T. Acad Med. 2010;85:1010-1017.
The faces of medical error...from tears to transparency.
The Empowered Patient Coalition; 2010.
Hidden mistakes in hospitals.
Kauffman M, Altimari D. The Hartford Courant. November 15, 2009;Final:A1.
A new structure of attention? Open disclosure of adverse events to patients and their families.
Iedema R, Jorm C, Wakefield J, Ryan C, Sorensen R. J Lang Social Psychol. 2009;28:139-157.
Patients' and family members' experiences of open disclosure following adverse events.
Iedema R, Sorensen R, Manias E, et al. Int J Qual Health Care. 2008;20:421-432.
Doctors see flaw in device recalls.
Kerber R. The Boston Globe. June 23, 2005;Business section:E1.
Disclosure of medical errors: ethical considerations for the development of a facility policy and organizational culture change.
Henry LL. Policy Polit Nurs Pract. 2005;6:127-134.
Communication and Resolution After an Adverse Health Care Incident.
Pettersen B, Tate J, Tipper K, McKean H. Colorado Senate Bill 19-201.
In Conversation With… … Jennifer Schulz Moore, LLB, MA, PhD
In Conversation With… Timothy B. McDonald, MD, JD
Closing the disclosure gap: medical errors in pediatrics.
Lin M, Famiglietti H. Pediatrics. 2019;143:e20190221
"Sorry" is never enough: how state apology laws fail to reduce medical malpractice liability risk.
McMichael BJ, Van Horn RL, Viscusi WK. Stanford Law Rev. 2019;71:341-409.
Disclosure of Errors
Holding out for an apology.
Taking the blame: appropriate responses to medical error.
Tigard DW. J Med Ethics. 2019;45:101-105.
Can communication-and-resolution programs achieve their potential? Five key questions.
Gallagher TH, Mello MM, Sage WM, Bell SK, McDonald TB, Thomas EJ. Health Aff (Millwood). 2018;37:1845-1852.
PSNET: Patient Safety Network
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