Electronic health record challenges, workarounds, and solutions observed in practices integrating behavioral health and primary care.
Approach to Improving Safety
Setting of Care
This observational study of 11 community practices that had integrated behavioral health and primary care describes the challenges related to electronic health records that do not specifically support integrated care delivery functions. There were issues with documentation, tracking, communication, and coordination of care, requiring practices to develop workarounds such as double data entry, scanning and uploading documents, or using separate tracking systems.