Patient and family advisory councils. The Massachusetts experience.
Approach to Improving Safety
Setting of Care
Patient and family advisory councils are considered valuable method to help hospitals develop patient-centered safety strategies. In 2008, Massachusetts mandated that every hospital should have such a council in place. This magazine article discusses the 5-year evolution of the strategy and reveals insights regarding how states and organizations can learn from the Massachusetts experience to support wide-scale implementation of patient and family advisory councils.