From the closest observers of patient care: a thematic analysis of online narrative reviews of hospitals.

Naomi Bardach; Audrey Lyndon; Renée Asteria-Peñaloza; Elizabeth Goldman; Grace A. Lin; Adams Dudley

Study

From the closest observers of patient care: a thematic analysis of online narrative reviews of hospitals.

November 2, 2016

Bardach N, Lyndon A, Asteria-Peñaloza R, et al. BMJ Qual Saf. 2016;25(11):889-897.

View more articles from the same authors.

Patients' experiences with safety issues influence their perceptions of hospital quality. This study examined online reviews of hospitals and found concerns discussed in narratives that would not have surfaced using the Hospital Consumer Assessment of Healthcare Providers and Services patient satisfaction instrument. A significant proportion of narrative reviews raised concern about safety and trust.

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Hospitals

Health Care Providers

Medicine

Epidemiology of Errors and Adverse Events

Narrative/Storytelling

From the closest observers of patient care: a thematic analysis of online narrative reviews of hospitals.

Debriefing for Clinical Learning

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