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Newspaper/Magazine Article

Soaring numbers of 111 callers forced to wait for a call back.

Donnelly L. The Telegraph. January 31, 2016.

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February 10, 2016
Donnelly L. The Telegraph. January 31, 2016.
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Delays in care and diagnosis can result in patient harm. This news article reports on the trend of delays in prehospital emergency care as a safety concern in the United Kingdom and describes an incident involving an infant who died from sepsis after a call handler from the NHS 111 service failed to recognize that the child required urgent care.

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Donnelly L. The Telegraph. January 31, 2016.

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