• Study
  • Published February 2016

How might health services capture patient-reported safety concerns in a hospital setting? An exploratory pilot study of three mechanisms.

Patients are increasingly encouraged to participate in preventing and reporting errors. This study evaluated three different methods for capturing safety concerns from patients: bedside interviews, a paper-based form, and a patient safety hotline. Face-to-face interviews generated more than twice as many concerns per patient compared with the other strategies.

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