Role of relatives of ethnic minority patients in patient safety in hospital care: a qualitative study.
Approach to Improving Safety
Setting of Care
This study used interviews with health care providers, patients, and caregivers to explore the safety issues associated with limited language proficiency. Caregivers often had to assume roles (such as interpreting) that had the potential to impair patient safety. A WebM&M commentary discussed a serious medication error arising from a language barrier.