Improving the communication between teams managing boarded patients on a surgical specialty ward.
Approach to Improving Safety
Setting of Care
Boarding patients as they transfer between wards can compromise patient safety. This commentary reviews how an otolaryngology ward implemented a simple cognitive aid to improve patient record review, information sharing, and team communication. The authors report the results of the project and how they intend to use plan-do-study-act cycles to refine the process.