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Applying the high reliability health care maturity model to assess hospital performance: a VA case study.
August 31, 2016
Sullivan JL, Rivard PE, Shin MH, et al. Jt Comm J Qual Patient Saf. 2016;42(9):389-411.
High reliability organizations operate in high-hazard domains with consistently safe conditions. Through individual interviews, investigators determined that staff perceptions of patient safety largely matched their conceptual model of a high reliability health care organization and found two additional characteristics: teamwork and systems approaches to improvement. The authors suggest their model of high reliability organizations can be used to assess organizational reliability.
