Differentiating between detrimental and beneficial interruptions: a mixed-methods study.
Approach to Improving Safety
Setting of Care
Interruptions can lead to errors in care, but they may be necessary to address urgent situations. This direct observation and device audit study classified nursing interruptions as either detrimental or necessary. Investigators determined that interrupting a nurse in the patient room was most likely to be a safety hazard, whereas alerts to nurses outside of patient rooms were more likely to be beneficial. This work underscores the challenge of optimizing interruptions to maintain patient safety.