Patient experience must move beyond bad apples.

Azita Hamedani; Basmah Safdar; Emily Aaronson; Thomas H. Lee

Commentary

Patient experience must move beyond bad apples.

October 12, 2016

Hamedani A, Safdar B, Aaronson E, et al. Ann Intern Med. 2016;165(12):869-870.

View more articles from the same authors.

Patient safety leaders have long advocated for research to focus on how systems contribute to medical error. This commentary spotlights the need to apply the systems approach to enhance patient experience and suggests that doing so might improve physician engagement and help address burnout.

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Hospitals

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Medicine

Epidemiology of Errors and Adverse Events

Human Factors Engineering

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