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Newspaper/Magazine Article

Two words can soothe patients who have been harmed: we're sorry.

March 29, 2017

Boodman SG. Kaiser Health News. March 15, 2017.

View more articles from the same authors.

This news article reports on two incidents involving medical errors—one demonstrating the traditional shroud of secrecy and the other building on transparency and open disclosure—to illustrate the value of honest apology, discussion, and resolution of medical error for clinicians, patients, and families.

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