Evaluation of patient and family outpatient complaints as a strategy to prioritize efforts to improve cancer care delivery.
Approach to Improving Safety
Setting of Care
Previous research has established that patient complaints can shed light on patient safety concerns. This analysis of 266 patient complaints in cancer care found that more than 40% were interpersonal in nature, whereas 11% were related to quality and safety. The authors suggest ongoing, systematic analysis of patient complaints in order to identify suboptimal care.