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de Vos MS, Hamming JF, Marang-van de Mheen PJ. BMJ Qual Saf. 2018;27:758-762.
de Vos MS ; Hamming JF ; Marang-van de Mheen PJ.The problem with using patient complaints for improvement. BMJ Qual Saf. 2018; 27: 758-762
Patient complaints can provide insights into care problems. The commentary discusses the content collected via formal complaint processes and explores barriers in the use of complaints to inform systemic improvement.
Heart Failure: The Decline of a Historic Transplant Program.
Hixenbaugh M, Ornstein C. Houston Chronicle and Propublica.
Canadian Patient Safety Institute. October 2018.
Patient safety after implementation of a coproduced family centered communication programme: multicenter before and after intervention study.
Khan A, Spector ND, Baird JD, et al. BMJ. 2018;363:k4764.
Every patient should be enabled to stop the line.
Bell SK, Martinez W. BMJ Qual Saf. 2019;28:172-176.
Check your medical records for dangerous errors.
Graham J. Kaiser Health News. November 21, 2018.
Provider interruptions and patient perceptions of care: an observational study in the emergency department.
Schneider A, Wehler M, Weigl M. BMJ Qual Saf. 2018 Oct 18; [Epub ahead of print].
We want to know: patient comfort speaking up about breakdowns in care and patient experience.
Fisher KA, Smith KM, Gallagher TH, Huang JC, Borton JC, Mazor KM. BMJ Qual Saf. 2019;28:190-197.
Developing an intervention to reduce harm in hospitalized patients: patients and families in research.
Schenk EC, Bryant RA, Van Son CR, Odom-Maryon T. J Nurs Care Qual. 2018 Sep 6; [Epub ahead of print].
Patient-centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety.
Gillespie A, Reader TW. Milbank Q. 2018;96:530-567.
Failures in the respectful care of critically ill patients.
Law AC, Roche S, Reichheld A, et al. Jt Comm J Qual Patient Saf. 2018 Aug 28; [Epub ahead of print].
Engaging patients to improve quality of care: a systematic review.
Bombard Y, Baker GR, Orlando E, et al. Implement Sci. 2018;13:98.
Partnering with pediatric patients and families in high reliability to identify and reduce preventable safety events.
Kirby J, Cannon C, Darrah L, Milliman-Richard Y. Patient Exp J. 2018;5:76-90.
Barriers and facilitators to implementing a process to enable parent escalation of care for the deteriorating child in hospital.
Gill FJ, Leslie GD, Marshall AP. Health Expect. 2018;21:1095-1103.
Frequency and nature of potentially harmful preventable problems in primary care from the patient's perspective with clinician review: a population-level survey in Great Britain.
Stocks SJ, Donnelly A, Esmail A, et al. BMJ Open. 2018;8:e020952.
Mixed-methods evaluation of real-time safety reporting by hospitalized patients and their care partners: the MySafeCare application.
Collins SA, Couture B, Smith AD, et al. J Patient Saf. 2018 Apr 27; [Epub ahead of print].
Perspectives on patient and family engagement with reduction in harm: the forgotten voice.
Schenk EC, Bryant RA, Van Son CR, Odom-Maryon T. J Nurs Care Qual. 2019;34:73-79.
What can patients tell us about the quality and safety of hospital care? Findings from a UK multicentre survey study.
O'Hara JK, Reynolds C, Moore S, et al. BMJ Qual Saf. 2018;27:673-682.
Association between ophthalmologist age and unsolicited patient complaints.
Fathy CA, Pichert JW, Domenico H, Kohanim S, Sternberg P, Cooper WO. JAMA Ophthalmol. 2018;136:61-67.
Are parents who feel the need to watch over their children's care better patient safety partners?
Cox ED, Hansen K, Rajamanickam VP, et al. Hosp Pediatr. 2017;7:716-722.
'No one is coming': hospice patients abandoned at death's door.
Aleccia J, Bailey M. Kaiser Health News. October 26, 2017.
Americans' Experiences With Medical Errors and Views on Patient Safety.
Chicago, IL: NORC at the University of Chicago and IHI/NPSF Lucian Leape Institute; 2017.
VA hospitals flooded with complaints about care.
Estes A. Boston Globe. September 16, 2017.
Managing the Costs of Clinical Negligence in Trusts.
Comptroller and Auditor General, Department of Health; London, UK: National Audit Office; 2017. ISBN: 9781786041395.
Identifying patient and practice characteristics associated with patient-reported experiences of safety problems and harm: a cross-sectional study using a multilevel modelling approach.
Ricci-Cabello I, Reeves D, Bell BG, Valderas JM. BMJ Qual Saf. 2017;26:899-907.
Evaluation of patient and family outpatient complaints as a strategy to prioritize efforts to improve cancer care delivery.
Mack JW, Jacobson J, Frank D, et al. Jt Comm J Qual Patient Saf. 2017;43:498-507.
PSNET: Patient Safety Network
PSNet is produced for the Agency for Healthcare Research and Quality by a team of editors at the University of California, San Francisco with guidance from a prominent Technical Expert/Advisory Panel. The AHRQ PSNet site was designed and implemented by Silverchair.
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