Using a modified A3 lean framework to identify ways to increase students' reporting of mistreatment behaviors.
Approach to Improving Safety
Setting of Care
This project report describes how an academic health system utilized a modified Lean framework to uncover weaknesses in reporting processes for student mistreatment. The authors found that reporting was hindered by lack of student awareness regarding reporting mechanisms and perceptions that no action would result from reporting mistreatment. The authors outline recommendations to address these challenges.