A transactional "second-victim" model—experiences of affected healthcare professionals in acute-somatic inpatient settings: a qualitative metasynthesis.
Approach to Improving Safety
Setting of Care
This synthesis of 19 qualitative studies of the second victim phenomenon, or the effects of an adverse outcome or error on clinicians, establishes a framework to characterize second victim experiences. The authors recommend including second victim perspectives into root cause analyses in order to improve safety culture.