Understanding procedural violations using Safety-I and Safety-II: the case of community pharmacies.
Approach to Improving Safety
Setting of Care
Under the Safety-I framework, procedural violations in the health care setting might be viewed unfavorably. In the Safety-II framework procedural violations may be seen as necessary modifications within a complex work environment. The authors suggest that applying both frameworks provides deeper understanding of procedural violations in community pharmacies and may facilitate the development of targeted interventions for improving safety.