Study
Published July 2018

"It matters what I think, not what you say": scientific evidence for a medical error disclosure competence (MEDC) model.

Hannawa AF, Frankel RM. J Patient Saf. 2018 Jul 20; [Epub ahead of print].

Topics
Resource Type
- Journal Article
  - › Study
Approach to Improving Safety
- Patient Disclosure
- Provider-Patient Communication
Clinical Area
- Medicine
Target Audience
- Physicians
- Risk Managers
Error Types
- Active Errors
Origin/Sponsor
- United States of America

Cite
Copy Citation:

Hannawa AF ; Frankel RM."It matters what I think, not what you say": scientific evidence for a medical error disclosure competence (MEDC) model. J Patient Saf. 2018 Jul 20; [Epub ahead of print]

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Effective error disclosure fosters a just culture. In this large study, participants responded to actors as they disclosed a minor error and a sentinel event. When physicians communicated their remorse nonverbally, participants had less desire to distance themselves from the physician or seek legal action.

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