- Study
- Published July 2018
"It matters what I think, not what you say": scientific evidence for a medical error disclosure competence (MEDC) model.
Hannawa AF, Frankel RM. J Patient Saf. 2018 Jul 20; [Epub ahead of print].
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Approach to Improving Safety
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Effective error disclosure fosters a just culture. In this large study, participants responded to actors as they disclosed a minor error and a sentinel event. When physicians communicated their remorse nonverbally, participants had less desire to distance themselves from the physician or seek legal action.
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