About politeness, face, and feedback: exploring resident and faculty perceptions of how institutional feedback culture influences feedback practices.
Approach to Improving Safety
Setting of Care
Constructive feedback is a pillar of strong safety culture. Through resident and attending physicians focus groups at a single institution, investigators found that cultural emphasis on politeness and excellence hindered all parties' ability to provide honest feedback. The authors advocate for transitioning to a culture of growth, which would shift their institution toward a more just culture.