Study
Published July 2018

What can apologies in the electronic health record tell us about health care quality, processes, and safety?

Matulis JC III, North F. J Patient Saf. 2018 Jul 17; [Epub ahead of print].

Topics
Resource Type
- Journal Article
  - › Study
Approach to Improving Safety
- Patient Disclosure
- Electronic Health Records
Setting of Care
- Hospitals
Clinical Area
- Medicine
Target Audience
- Physicians
- Information Professionals
Error Types
- Epidemiology of Errors and Adverse Events
Origin/Sponsor
- United States of America

Cite
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Matulis JC III ; North F.What can apologies in the electronic health record tell us about health care quality, processes, and safety?. J Patient Saf. 2018 Jul 17; [Epub ahead of print]

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This observational study of the presence of apology documentation in the electronic health record found that approximately half of the apologies were related to errors. Researchers examined apologies and identified specific issues that were not uncovered using standard error reporting. The authors suggest reviewing apologies in clinical documentation in order to detect errors.

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