- Study
- Published July 2018
What can apologies in the electronic health record tell us about health care quality, processes, and safety?
Matulis JC III, North F. J Patient Saf. 2018 Jul 17; [Epub ahead of print].
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Topics
Resource Type
Approach to Improving Safety
Setting of Care
Clinical Area
Target Audience
Error Types
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This observational study of the presence of apology documentation in the electronic health record found that approximately half of the apologies were related to errors. Researchers examined apologies and identified specific issues that were not uncovered using standard error reporting. The authors suggest reviewing apologies in clinical documentation in order to detect errors.
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