Safety work and risk management as burdens of treatment in primary care: insights from a focused ethnographic study of patients with multimorbidity.
Approach to Improving Safety
Setting of Care
Medically complex patients experience more safety hazards than their healthier peers. This ethnographic study described the safety experience of 26 medically complex British adults. Physicians and patients alike struggled to achieve a balance between underinvestigating health concerns and risking diagnostic delays and overinvestigating health concerns and exposing patients to unnecessary testing.