Email Updates
Study
Health care risk managers' consensus on the management of inappropriate behaviors among hospital staff.
September 26, 2018
Zadeh SE, Haussmann R, Barton CD. J Healthc Risk Manag. 2019;38(4):32-42.
Disruptive and unprofessional behavior creates an unhealthy institutional culture and leads to patient harm. In this study, hospital risk managers developed a set of consensus recommendations for how to manage unprofessional behavior, which included accountability, a zero-tolerance policy, and a culture of respect. In a past WebM&M commentary, two hospital leaders discussed their approach to an unprofessional action that placed a patient's well-being in jeopardy.
Related Resources From the Same Author(s)
