U.S. Department of Health and Human Services
Agency for Healthcare Research and Quality: Advancing Excellence in Health Care
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Boston Children's Hospital.
Health care students and professionals require training to effectively participate in difficult conversations. This institute conducts research and develops programs to help clinicians communicate successfully with patients and families during stressful care experiences.
MITSS HOPE Award.
Medically Induced Trauma Support Services.
Learning From Invited Reviews.
London, UK: Royal College of Surgeons of England; 2019.
Missed opportunities for diagnosing brain tumours in primary care: a qualitative study of patient experiences.
Walter FM, Penfold C, Joannides A, et al. Br J Gen Pract. 2019;69:e224-e235.
Saving without compromising: teaching trainees to safely provide high value care.
Judson TJ, Press MJ, Detsky AS. Healthc (Amst.). 2019;7:4-6.
The impact of patient–physician alliance on trust following an adverse event.
Shoemaker K, Smith CP. Patient Educ Couns. 2019;102:1342-1349.
Are more experienced clinicians better able to tolerate uncertainty and manage risks? A vignette study of doctors in three NHS emergency departments in England.
Lawton R, Robinson O, Harrison R, Mason S, Conner M, Wilson B. BMJ Qual Saf. 2019;28:382-388.
Association of emotional intelligence with malpractice claims: a review.
Shouhed D, Beni C, Manguso N, IsHak WW, Gewertz BL. JAMA Surg. 2019;154:250-256.
Holding out for an apology.
Learning from patients' experiences related to diagnostic errors is essential for progress in patient safety.
Giardina TD, Haskell H, Menon S, et al. Health Aff (Millwood). 2018;37:1821-1827.
"Saying sorry": some strategies for effective apology within the workplace.
Cleary M, Lees D, Lopez V. Issues Ment Health Nurs. 2018;39:980-982.
London, England: NHS Resolution; 2018.
Failures in the respectful care of critically ill patients.
Law AC, Roche S, Reichheld A, et al. Jt Comm J Qual Patient Saf. 2019;45:276-284.
Speaking up about care concerns in the ICU: patient and family experiences, attitudes and perceived barriers.
Bell SK, Roche SD, Mueller A, et al. BMJ Qual Saf. 2018;27:928-936.
The practice of respect in the ICU.
Brown SM, Azoulay E, Benoit D, et al. Am J Respir Crit Care Med. 2018;197:1389-1395.
A multi-stakeholder consensus-driven research agenda for better understanding and supporting the emotional impact of harmful events on patients and families.
Bell SK, Etchegaray JM, Gaufberg E, et al. Jt Comm J Qual Patient Saf. 2018;44:424–435.
Thematic analysis of women's perspectives on the meaning of safety during hospital-based birth.
Lyndon A, Malana J, Hedli LC, Sherman J, Lee HC. J Obstet Gynecol Neonatal Nurs. 2018;47:324-332.
Perspectives on patient and family engagement with reduction in harm: the forgotten voice.
Schenk EC, Bryant RA, Van Son CR, Odom-Maryon T. J Nurs Care Qual. 2019;34:73-79.
Hidden curricula, ethics, and professionalism: clinical learning environments in becoming and being a physician: a position paper of the American College of Physicians.
Lehmann LS, Sulmasy LSS, Desai S; ACP Ethics, Professionalism and Human Rights Committee. Ann Intern Med. 2018;168:506-508.
Dynamics of dignity and safety: a discussion.
Goodwin D, Mesman J, Verkerk M, Grant S. BMJ Qual Saf. 2018;27:488-491.
The iatrogenic potential of the physician's words.
Barsky AJ. JAMA. 2017;318:2425-2426.
The power of regret.
Groopman J, Hartzband P. N Engl J Med. 2017; 377:1507-1509.
Patients' experiences with communication-and-resolution programs after medical injury.
Moore J, Bismark M, Mello MM. JAMA Intern Med. 2017;177:1595-1603.
More than a feeling: the role of empathetic care in promoting safety in health care.
Leana C, Meuris J, Lamberton C. Ind Labor Relat Rev. 2018;71:394-425.
How to prevent burnout (maybe).
Dissanaike S. Am J Surg. 2016;212:1251-1255.
In support of the medical apology: the nonlegal arguments.
Heaton HA, Campbell RL, Thompson KM, Sadosty AT. J Emerg Med. 2016;51:605-609.
PSNET: Patient Safety Network
PSNet is produced for the Agency for Healthcare Research and Quality by a team of editors at the University of California, San Francisco with guidance from a prominent Technical Expert/Advisory Panel. The AHRQ PSNet site was designed and implemented by Silverchair.
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