Evaluating the implementation and impact of a pharmacy technician-supported medicines administration service designed to reduce omitted doses in hospitals: a qualitative study.
Approach to Improving Safety
Setting of Care
This qualitative study evaluated a pharmacist technician–supported intervention to prevent errors of omission in medication administration. Most participants reported positive impacts of the intervention, but some pharmacy technicians failed to consistently observe nurses, citing feeling their presence was intrusive. Not all participants perceived the intervention as effective, leading to deviation from intended protocol. These findings highlight the challenge of implementing interventions across health care roles.