Predicting patient complaints in hospital settings.

T. J B Kline; C. Willness; W. A. Ghali

Study

Predicting patient complaints in hospital settings.

October 22, 2008

Kline TJB, Willness C, Ghali WA. Qual Saf Health Care. 2008;17(5):346-50.

View more articles from the same authors.

Patient complaints were not correlated with unit safety culture measurements, but were somewhat associated with increased severity of illness.

PubMed citation

Available at

Related Resources From the Same Author(s)

Determinants of adverse events in hospitals—the potential role of patient safety culture.

February 27, 2008

Outcomes with overlapping surgery at a large academic medical center.

February 21, 2018

Drug-induced hypoglycaemia--new insight into an old problem.

October 25, 2006

Measuring safety of healthcare: an exercise in futility?

January 15, 2020

Misdiagnosis and failure to diagnose in emergency care: causes and empathy as a solution.

November 11, 2020

Specialty-based, voluntary incident reporting in neonatal intensive care: description of 4846 incident reports.

June 10, 2009

The economic consequences of medical injuries: implications for a no-fault insurance plan.

March 6, 2005

Fall prevention with the Smart Socks System reduces hospital fall rates.

September 7, 2022

Power and conflict: the effect of a superior's interpersonal behaviour on trainees' ability to challenge authority during a simulated airway emergency.

December 2, 2015

Validation of new ICD-10-based patient safety indicators for identification of in-hospital complications in surgical patients: a study of diagnostic accuracy.

September 11, 2019

Mitigating imperfect data validity in administrative data PSIs: a method for estimating true adverse event rates.

March 3, 2021

Burnout in healthcare: the case for organisational change.

August 28, 2019

Changes in safety attitude and relationship to decreased postoperative morbidity and mortality following implementation of a checklist-based surgical safety intervention.

February 9, 2011

A reduction in cardiac arrests and duration of clinical instability after implementation of a paediatric rapid response system.

December 16, 2009

The 2011 duty-hour requirements—a survey of residency program directors.

February 27, 2013

Reducing adverse drug events: lessons from a breakthrough series collaborative.

March 27, 2005

The "To Err Is Human Report" and the patient safety literature.

June 14, 2006

Impact of the percentage of overlapping surgery on patient outcomes: a retrospective cohort study of 87,000 surgical cases.

May 3, 2023

Use of a standardized protocol to decrease medication errors and adverse events related to sliding scale insulin.

April 12, 2006

Interpreting and coding causal relationships for quality and safety using ICD-11.

February 28, 2024

The efficacy of computer-enabled discharge communication interventions: a systematic review.

February 9, 2011

Nonfatal opioid overdoses at an urban emergency department during the COVID-19 pandemic.

October 7, 2020

Incidents and errors in neonatal intensive care: a review of the literature.

September 5, 2007

The attributes of medical event reporting systems.

March 27, 2005

A prospective observational study of physician handoff for intensive-care-unit-to-ward patient transfers.

September 7, 2011

Does surgeon fatigue influence outcomes after anterior resection for rectal cancer?

June 18, 2008

Integration of prospective and retrospective methods for risk analysis in hospitals.

November 11, 2009

Effect of day of the week on short- and long-term mortality after emergency general surgery.

April 5, 2017

A randomised controlled trial assessing the efficacy of an electronic discharge communication tool for preventing death or hospital readmission.

December 6, 2017

Patient-specific electronic decision support reduces prescription of excessive doses.

May 26, 2010

A patient safety checklist for the cardiac catheterisation laboratory.

January 7, 2015

An epistemology of patient safety research: a framework for study design and interpretation.

June 18, 2008

Effects of the introduction of the WHO "Surgical Safety Checklist" on in-hospital mortality: a cohort study.

January 30, 2005

NICU medication errors: identifying a risk profile for medication errors in the neonatal intensive care unit.

January 20, 2010

Opportunities and challenges for quality and safety applications in ICD-11: an international survey of users of coded health data.

February 17, 2016

Crisis management during anaesthesia: the development of an anaesthetic crisis management manual.

June 22, 2005

Fool me twice: delayed diagnoses in radiology with emphasis on perpetuated errors.

May 14, 2014

Errors, incidents and accidents in anaesthetic practice.

March 6, 2005

An alternative strategy for studying adverse events in medical care.

March 27, 2005

What happens when healthcare innovations collide?

January 6, 2016

Prospective pilot intervention study to prevent medication errors in drugs administered to children by mouth or gastric tube: a programme for nurses, physicians and parents.

May 19, 2010

Healthcare system-wide implementation of opioid-safety guideline recommendations: the case of urine drug screening and opioid-patient suicide- and overdose-related events in the Veterans Health Administration.

April 5, 2017

Addition of electronic prescription transmission to computerized prescriber order entry: effect on dispensing errors in community pharmacies.

February 2, 2011

Implementing human factors in anaesthesia: guidance for clinicians, departments and hospitals: Guidelines from the Difficult Airway Society and the Association of Anaesthetists.

March 1, 2023

Human factors in anaesthesia: a narrative review.

February 15, 2023

Computerised prescribing for safer medication ordering: still a work in progress.

November 18, 2015

Association of note quality and quality of care: a cross-sectional study.

April 23, 2014

Tools and methods for quality improvement and patient safety in perinatal care.

June 14, 2017

A classification system for incidents and accidents in the health-care system.

March 6, 2005

Computerised physician order entry-related medication errors: analysis of reported errors and vulnerability testing of current systems.

January 28, 2015

Conflict of interest, Dr Charles Denham and the Journal of Patient Safety.

December 3, 2014

If only...: failed, missed and absent error recovery opportunities in medication errors.

March 10, 2010

Psychological responses, coping and supporting needs of healthcare professionals as second victims.

November 2, 2016

Responding to patient safety incidents: the "seven pillars."

April 7, 2010

The evolution of patient safety procedures in an oral surgery department

December 11, 2019

Medication error reporting in nursing homes: identifying targets for patient safety improvement.

February 17, 2010

Approval and perceived impact of duty hour regulations: survey of pediatric program directors.

October 23, 2013

Trainees' perceptions of patient safety practices: recounting failures of supervision.

January 26, 2011

Validity of AHRQ patient safety indicators derived from ICD-10 hospital discharge abstract data (chart review study).

November 6, 2013

Survey of medication documentation at hospital discharge: implications for patient safety and continuity of care.

April 30, 2008

Application of the human factors analysis and classification system methodology to the cardiovascular surgery operating room.

April 11, 2007

Disruptions in surgical flow and their relationship to surgical errors: an exploratory investigation.

November 21, 2007

Pediatric emergency department discharge prescriptions requiring pharmacy clarification.

August 5, 2015

Measuring patient safety climate: a review of surveys.

October 12, 2005

Can we make airway management (even) safer?—lessons from national audit.

February 8, 2012

A prospective controlled trial of the effect of a multi-faceted intervention on early recognition and intervention in deteriorating hospital patients.

May 12, 2010

Clinical drug interactions in outpatients of a university hospital in Thailand.

January 25, 2006

Exploring organizational context and structure as predictors of medication errors and patient falls.

May 28, 2008

Impact of duty hours restrictions on quality of care and clinical outcomes.

November 21, 2007

Review of computerized physician handoff tools for improving the quality of patient care.

December 12, 2012

Who's covering our loved ones: surprising barriers in the sign-out process.

October 24, 2012

Facilitated self-reported anaesthetic medication errors before and after implementation of a safety bundle and barcode-based safety system.

February 13, 2019

Innovative patient safety curriculum using iPad game (PASSED) improved patient safety concepts in undergraduate medical students.

September 21, 2016

Use of paediatric early warning systems in Great Britain: has there been a change of practice in the last 7 years?

February 26, 2014

Effect of a cluster randomised team training intervention on adverse perinatal and maternal outcomes: a stepped wedge study.

March 20, 2019

When disasters strike the emergency department: a case series and narrative review.

November 10, 2021

Evaluation of an electronic health record structured discharge summary to provide real time adverse event reporting in thoracic surgery.

March 13, 2019

Factors influencing doctors' ability to calculate drug doses correctly.

February 14, 2007

Application of patient safety indicators internationally: a pilot study among seven countries.

August 5, 2009

Relationship between patient complaints and surgical complications.

February 15, 2006

The active components of effective training in obstetric emergencies.

June 10, 2009

Unexpected increased mortality after implementation of a commercially sold computerized physician order entry system.

December 14, 2005

Using a network organisational architecture to support the development of Learning Healthcare Systems.

February 21, 2018

Health care serial murder: a patient safety orphan.

March 31, 2010

Medical error, incident investigation and the second victim: doing better but feeling worse?

April 4, 2012

An overview of intravenous-related medication administration errors as reported to MEDMARX(R), a national medication error-reporting program.

February 8, 2006

Health information exchange and patient safety.

November 7, 2007

The nature of adverse events in hospitalized patients. Results of the Harvard Medical Practice Study II.

March 27, 2005

Patient safety in inpatient psychiatry: a remaining frontier for health policy.

January 9, 2019

Clinicians' perceptions of medication errors with opioids in cancer and palliative care services: a priority setting report.

May 30, 2018

Interdisciplinary communication in the intensive care unit.

February 21, 2007

Drug error in anaesthetic practice: a review of 896 reports from the Australian Incident Monitoring Study database.

April 21, 2005

Prevention and treatment of bile duct injuries during laparoscopic cholecystectomy: the clinical practice guidelines of the European Association for Endoscopic Surgery (EAES).

October 31, 2012

Listen carefully: the risk of error in spoken medication orders.

April 14, 2010

Incidence and types of adverse events and negligent care in Utah and Colorado.

March 27, 2005

Registered nurses' judgments of the classification and risk level of patient care errors.

October 19, 2011

Harmful medication errors involving unfractionated and low-molecular-weight heparin in three patient safety reporting programs.

April 28, 2010

Frequency of and risk factors for medication errors by pharmacists during order verification in a tertiary care medical center.

October 7, 2015

Improving safety and quality of care with enhanced teamwork through operating room briefings.

July 23, 2014

Supporting doctors as healthcare quality and safety advocates: recommendations from the Association of Surgeons in Training (ASiT).

July 25, 2018

Related Resources

It depends who you ask: divergences in staff and external stakeholder narratives about the causes of a healthcare failure.

November 29, 2023

A framework to assess patient-reported adverse outcomes arising during hospitalization.

August 24, 2016

Elective surgical patients' narratives of hospitalization: the co-construction of safety.

March 5, 2014

Structuring patient and family involvement in medical error event disclosure and analysis.

January 22, 2014

Patients do not always complain when they are dissatisfied: implications for service quality and patient safety.

December 4, 2013

'Not another safety culture survey': using the Canadian patient safety climate survey (Can-PSCS) to measure provider perceptions of PSC across health settings.

November 13, 2013

An intervention model that promotes accountability: peer messengers and patient/family complaints.

October 9, 2013

Hospital reputation and perceptions of patient safety.

September 11, 2013

Hospital readmission and parent perceptions of their child's hospital discharge.

September 4, 2013

The Patient-Reported Incident in Hospital Instrument (PRIH-I): assessments of data quality, test–retest reliability and hospital-level reliability.

July 17, 2013

What do patients think about year-end resident continuity clinic handoffs?: a qualitative study.

May 22, 2013

Physicians with multiple patient complaints: ending our silence.

May 8, 2013

Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia.

May 1, 2013

Parent perceptions of children's hospital safety climate.

April 17, 2013

Older adults' perceptions of feeling safe in urban and rural acute care.

March 27, 2013

Developing a patient measure of safety (PMOS).

March 20, 2013

A systematic review of evidence on the links between patient experience and clinical safety and effectiveness.

January 16, 2013

Exploring relationships between patient safety culture and patients' assessments of hospital care.

August 8, 2012

Harm to Healing - Partnering with Patients Who Have Been Harmed.

August 1, 2012

Associations between internet-based patient ratings and conventional surveys of patient experience in the English NHS: an observational study.

July 11, 2012

Hospital patients' reports of medical errors and undesirable events in their health care.

June 27, 2012

Identifying, understanding and overcoming barriers to medication error reporting in hospitals: a focus group study.

April 11, 2012

Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States.

April 4, 2012

A comprehensive overview of medical error in hospitals using incident-reporting systems, patient complaints and chart review of inpatient deaths.

March 14, 2012

What do patients and relatives know about problems and failures in care?

January 18, 2012

A relational leadership perspective on unit-level safety climate.

November 9, 2011

Creating a web-based incident analysis and communication system.

November 2, 2011

Patient Safety Dialogue: evaluation of an intervention aimed at achieving an improved patient safety culture.

October 19, 2011

Beyond service quality: the mediating role of patient safety perceptions in the patient experience–satisfaction relationship.

October 12, 2011

Incidence of potentially avoidable urgent readmissions and their relation to all-cause urgent readmissions.

September 28, 2011

See More About The Topic

General Hospitals

Quality and Safety Professionals

General Internal Medicine

Hospital Medicine

Culture of Safety

Predicting patient complaints in hospital settings.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Predicting patient complaints in hospital settings.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site