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Delbanco T, Bell SK. New York Times Video. November 24, 2008.
This video features patient and physician commentary on the power of apology in response to medical error.
Institute for Professionalism and Ethical Practice.
Boston Children's Hospital.
Association of emotional intelligence with malpractice claims: a review.
Shouhed D, Beni C, Manguso N, IsHak WW, Gewertz BL. JAMA Surg. 2019;154:250-256.
Holding out for an apology.
Learning from patients' experiences related to diagnostic errors is essential for progress in patient safety.
Giardina TD, Haskell H, Menon S, et al. Health Aff (Millwood). 2018;37:1821-1827.
"Saying sorry": some strategies for effective apology within the workplace.
Cleary M, Lees D, Lopez V. Issues Ment Health Nurs. 2018;39:980-982.
London, England: NHS Resolution; 2018.
Failures in the respectful care of critically ill patients.
Law AC, Roche S, Reichheld A, et al. Jt Comm J Qual Patient Saf. 2019;45:276-284.
Speaking up about care concerns in the ICU: patient and family experiences, attitudes and perceived barriers.
Bell SK, Roche SD, Mueller A, et al. BMJ Qual Saf. 2018;27:928-936.
The practice of respect in the ICU.
Brown SM, Azoulay E, Benoit D, et al. Am J Respir Crit Care Med. 2018;197:1389-1395.
A multi-stakeholder consensus-driven research agenda for better understanding and supporting the emotional impact of harmful events on patients and families.
Bell SK, Etchegaray JM, Gaufberg E, et al. Jt Comm J Qual Patient Saf. 2018;44:424–435.
Thematic analysis of women's perspectives on the meaning of safety during hospital-based birth.
Lyndon A, Malana J, Hedli LC, Sherman J, Lee HC. J Obstet Gynecol Neonatal Nurs. 2018;47:324-332.
Perspectives on patient and family engagement with reduction in harm: the forgotten voice.
Schenk EC, Bryant RA, Van Son CR, Odom-Maryon T. J Nurs Care Qual. 2019;34:73-79.
Dynamics of dignity and safety: a discussion.
Goodwin D, Mesman J, Verkerk M, Grant S. BMJ Qual Saf. 2018;27:488-491.
The iatrogenic potential of the physician's words.
Barsky AJ. JAMA. 2017;318:2425-2426.
The power of regret.
Groopman J, Hartzband P. N Engl J Med. 2017; 377:1507-1509.
Patients' experiences with communication-and-resolution programs after medical injury.
Moore J, Bismark M, Mello MM. JAMA Intern Med. 2017;177:1595-1603.
More than a feeling: the role of empathetic care in promoting safety in health care.
Leana C, Meuris J, Lamberton C. Ind Labor Relat Rev. 2018;71:394-425.
Allocation of physician time in ambulatory practice: a time and motion study in four specialties.
Sinsky C, Colligan L, Li L, et al. Ann Intern Med. 2016;165:753-760.
In support of the medical apology: the nonlegal arguments.
Heaton HA, Campbell RL, Thompson KM, Sadosty AT. J Emerg Med. 2016;51:605-609.
Determinants of patient–oncologist prognostic discordance in advanced cancer.
Gramling R, Fiscella K, Xing G, et al. JAMA Oncol. 2016;2:1421-1426.
Partial codes—when "less" may not be "more."
Rousseau P. JAMA Intern Med. 2016;176:1057-1058.
When There's Harm in the Hospital: Can Transparency Replace "Deny and Defend"?
National Health Policy Forum. Washington, DC: George Washington University. March 11, 2016.
Effect of patient-centred bedside rounds on hospitalised patients' decision control, activation and satisfaction with care.
O'Leary KJ, Killarney A, Hansen LO, et al. BMJ Qual Saf. 2016;25:921-928.
Providers contextualise care more often when they discover patient context by asking: meta-analysis of three primary data sets.
Schwartz A, Weiner SJ, Binns-Calvey A, Weaver FM. BMJ Qual Saf. 2016;25:159-163.
An experimental study of medical error explanations: do apology, empathy, corrective action, and compensation alter intentions and attitudes?
Nazione S, Pace K. J Health Commun. 2015;20:1422-1432.
PSNET: Patient Safety Network
PSNet is produced for the Agency for Healthcare Research and Quality by a team of editors at the University of California, San Francisco with guidance from a prominent Technical Expert/Advisory Panel. The AHRQ PSNet site was designed and implemented by Silverchair.
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