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Decreasing clinically significant adverse events using feedback to emergency physicians of telephone follow-up outcomes.
Chern CH, How CK, Wang LM, Lee CH, Graff L. Ann Emerg Med 2005;45:15-23.
This study evaluated telephone follow-up as a possible tool for minimizing return visits to the emergency department (ED). The authors conclude that, with proper feedback to physicians and resident education, such a program can decrease adverse events in patients discharged from the ED.