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Joffe E, Turley JP, Hwang KO, Johnson TR, Johnson CW, Bernstam EV. BMJ Qual Saf. 2014;23:398-405.
Clinicians must routinely triage and manage clinical issues over the telephone, but prior research has shown that this process is often error-prone. This simulation study of telephone triage in hospitalized patients found bidirectional problems with communication, as nurses frequently failed to provide crucial information and physicians did not take appropriate action even when properly informed.