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Tools/Toolkit > Fact Sheet/FAQs
Rockville, MD: Agency for Healthcare Research and Quality; October 2001. AHRQ Publication No. 01-0017.
A brief presentation of "pearls" to allow consumers to take an active role in preventing medical errors.
Tools/Toolkit > Government Resource
Rockville, MD: Agency for Healthcare Research and Quality; October 2000. AHRQ Publication No. 01-0004.
This guide offers information and resources to allow consumers to understand quality health care. The site is organized to read page by page or to immediately browse to specific sections. Content areas include health care quality, quality measurement and tools, health care decision making, clinical trials, and a directory of resources.
Journal Article > Study
Engaging patients and family members in patient safety—the experience of the New York City Health and Hospitals Corporation.
Wale JB, Moon RR. Psychiatr Q. Spring 2005;76:85-95.
The article outlines initiatives undertaken by the New York City Health and Hospitals Corporation to encourage patient and family member involvement in the safety of mental health services.
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals.
Oakbrook Terrace, IL: The Joint Commission; 2010.
This report reveals how hospitals can improve communication, cultural competency, and patient-centeredness to enhance patient experience of care.