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Rice B. Med Econ. 2005 Jul 8;82:66-69
This article lists ten nonclinical mistakes physicians make when dealing with patients.
Gubar S. New York Times. October 30, 2014.
This newspaper article describes how surgical complications, health care–associated infections, and ineffective patient–provider communication contributed to a patient's experience with harm and suggests that transparency around the incident and preoperative patient briefings could have improved the situation.