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- Quality Improvement Strategies
2009 NPSF Congress: Lucian Leape Institute Plenary. Boston, MA: National Patient Safety Foundation; May 21, 2009.
This video features the plenary session from the 2009 National Patient Safety Congress. A panel of distinguished patient safety leaders, including Drs. Donald Berwick, Carolyn Clancy, Lucian Leape, and Dennis O'Leary, reflect on the impact of To Err Is Human and share insights on the past and future of safety work. Conference proceedings are also available via the link below.
Partnering with Patients and Families to Design a Patient- and Family-Centered Health Care System: Recommendations and Promising Practices.
Johnson B, Abraham M, Conway J, et al. Bethesda, MD: Institute for Family-Centered Care; April 2008.
This report summarizes results from a conference of consumers, health care professionals, and administrative leaders about improving the health care system and advancing patient-centered care. Key recommendations include involving patients and families in health care leadership, through measures such as patient advisory councils and partnering with community organizations. The report also emphasizes the role of health literacy in providing patient-centered care.