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Journal Article > Review
Harrison R, Birks Y, Hall J, Bosanquet K, Harden M, Iedema R. Int J Nurs Stud. 2014;51:334-345.
This systematic review found that nurses regularly support patients and physicians during safety incident disclosures but are generally not equipped to disclose incidents independently.
Journal Article > Study
Doherty C, Saunders MN. Soc Sci Med. 2013;98:29-36.
The theme of "unmet expectations" runs through this article, which uses narrative inquiry to identify the safety concerns of patients undergoing elective surgery. Similar to the classic article "A Hospitalization From Hell," unsympathetic attitudes and poor communication frequently marred patients' hospitalizations, leaving them dissatisfied despite good technical results.