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Journal Article > Commentary
Roberts KH, Madsen P, Desai V, Van Stralen D. Qual Saf Health Care. 2005;14:216-220.
This commentary reviews the characteristics of a high-reliability organization (HRO). The authors present the story of a pediatric intensive care unit at a tertiary children's hospital to illustrate how HRO processes were adopted. They discuss how the unit evolved into a functioning and safe HRO and how staff reverted to a standard medical model when advocates of the HRO model left the organization. The authors emphasize the importance of constant attention to factors that support an HRO.
Grant M. AARP The Magazine. September/October 2010;53:48-51,90-91.
Bethesda, MD: Eunice Kennedy Shriver National Institute of Child Health and Human Development, National Institutes of Health. May 21, 2018. PA-18-790; PA-18-791.