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Lyndon A, Malana J, Hedli LC, Sherman J, Lee HC. J Obstet Gynecol Neonatal Nurs. 2018;47:324-332.
A vital component of engaging patients in safety is eliciting their perspective on how they experience both routine care and adverse events. Researchers interviewed women who gave birth in hospitals about what contributed to their sense of safety. Participants emphasized clear communication and empathy as strategies to avoid psychological harm.