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Canadian Patient Safety Institute and Health Standards Organization.
This draft 5-year framework aims to guide the activities in Canada to focus action, resources, and policy development on supporting care improvement. The document is structured around five goals: people-centered care, safe care, accessible care, appropriate care, and continuous care. The authors call for Canadian patients, families, clinicians, organization leaders, and policymakers to provide input on the material to ensure its applicability across the country. The deadline for submitting comments is June 30, 2019.
Tools/Toolkit > Multi-use Website
Rockville, MD: Agency for Healthcare Research and Quality; June 2013.
Studies have shown that a surprisingly large proportion of hospitalized patients are not aware of their diagnoses or treatment plan and that their preferences are often not taken into account in advanced care planning. This failure to provide patient-centered care indicates a need for increased patient engagement in safety and quality efforts. This toolkit published by the Agency for Healthcare Research and Quality is designed to help hospitals develop partnerships with patients around improving safety. Developed with input from clinicians and patients, the guide emphasizes four strategies—working with patients as advisors, improving bedside communication, integrating patients and families into shift changes, and using patient input to improve the discharge process. An AHRQ WebM&M perspective by Dr. Saul Weingart discusses the practical challenges of engaging patients in improvement efforts.
Web Resource > Multi-use Website
6917 Arlington Road, Suite 309, Bethesda, MD 20814.
This organization provides a variety of resources, including webinars and implementation tools, to engage patients and their family members in improving the patient experience in health care.
The Massachusetts Coalition for the Prevention of Medical Errors.
This Web site provides medication safety information for consumers, including a list to help patients keep track of their medications.
Web Resource > Government Resource
National Patient Safety Agency.
This Web site provides the United Kingdom's set of disclosure guidelines for communicating with patients and families regarding unintentional harm and includes links to associated tools and information.