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- Structured Hand-offs
Davis K, Collier S, Situ J, Coe M, Cleary-Fishman M. Rockville, MD: Agency for Healthcare Research and Quality; December 2017. AHRQ Publication No. 1800051EF.
Rockville, MD: Agency for Healthcare Research and Quality; April 2018.
Patient engagement in the process of care is important to improve safety in primary care. This guide includes case studies and highlights handoffs, teach-back, tools to prepare patients for appointments, and brown-bag medication management as strategies to encourage patients and caregivers to participate in safety.
Oakbrook Terrace, IL: Joint Commission Resources; 2007. ISBN: 9781599400907.
The process of transferring primary responsibility for patient care is commonly referred to as a handoff. Handoffs are inherently dangerous times for patient safety due to discontinuity of providers and care delivery. This book offers health care organizations step-by-step instructions, sample forms, and insights to help standardize the patient transfer process. The book provides tips for implementing the SBAR (Situation-Background-Assessment-Recommendation) method, which has become widely accepted as a signout tool. The Accreditation Council for Graduate Medical Education requires residency programs to address safe handoffs during training. An AHRQ WebMM commentary discussed the dangers of suboptimal handoffs.
Medmarx Data Report: A Chartbook of Medication Error Findings from the Perioperative Settings from 1998-2005.
Rockville, MD: United States Pharmacopeia; 2007.
This report shares findings from analysis of more than 11,000 perioperative medication errors reported through Medmarx and includes recommendations to avoid these types of errors.
Kingston, ACT, Australia: Australian Medical Association; 2006.
This report outlines best practices for patient transfer and shares experiences from the field for Australian physicians and health care organizations that seek to improve their handoff processes.