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- Patient Complaints
Canadian Patient Safety Institute. October 2018.
Daley J. Colorado Public Radio. February 17, 2015.
Patient and family stories of harm are increasingly promoted as a strategy to provide insights into medical errors. This radio segment interviews a patient advocate whose daughter died due to medical errors, including failure-to-rescue and a health care–associated infection, and who speaks about that experience to educate clinicians on the importance of patient safety and listening to patients' families.
Poll: Many Sick Americans Experience Significant Financial Problems and Report Their Care is not Well-Managed.
Princeton, NJ: Robert Wood Johnson Foundation, National Public Radio, and the Harvard School of Public Health. May 21, 2012.
This report describes findings from a poll that investigated how cost of care and health insurance affect patients' experiences of health care quality and safety in the United States.
Anderson-Wallace M, Denning R. Leeds, UK: Patient Stories; October 18, 2014.
Patient stories are a growing component of understanding the impact of medical errors on patients and uncovering underlying causes. This video features an in-depth interview with the father of an infant who died following delayed diagnosis and treatment for sepsis. The father's quest to understand what happened led to a comprehensive inquiry that revealed regulatory failures and systemic issues with transparency.