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NHS Improvement. London, UK: National Health Service; March 15, 2018.
Although focusing on system failure has been highlighted as key to improving patient safety, individual behaviors must also be recognized as contributors to risks. This guide provides tactics for managers to address concerns associated with practitioner performance that arise during incident investigations. The guide helps managers initiate constructive conversations with clinical staff when their performance creates conditions for unsafe care delivery.
Audiovisual > Audiovisual Presentation
Agency for Healthcare Research and Quality. November 9, 2016.