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Trew M, Nettleton S, Flemons W. Edmonton, AB, Canada: Canadian Patient Safety Institute; June 2012.
This publication describes an investigation into engaging with patients and families that have been harmed and recommends best practices for organizations to enable such collaboration.
Journal Article > Study
Kline TJB, Willness C, Ghali WA. Qual Saf Health Care. 2008;17:346-350.
Patient complaints were not correlated with unit safety culture measurements, but were somewhat associated with increased severity of illness.