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Journal Article > Study
Development and reliability of the explicit professional oral communication observation tool to quantify the use of non-technical skills in healthcare.
Kemper PF, van Noord I, de Bruijne M, Knol DL, Wagner C, van Dyck C. BMJ Qual Saf. 2013;22:586-595.
A new assessment tool for measuring non-technical skills of health care personnel was successfully validated in the emergency department and intensive care unit. Given that non-technical skills such as teamwork can positively affect safety outcomes, assessing and addressing this dimension of performance could yield significant safety benefits.