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Search results for "Error Reporting and Analysis"
Journal Article > Study
Beyond service quality: the mediating role of patient safety perceptions in the patient experience–satisfaction relationship.
Rathert C, May DR, Williams ES. Health Care Manage Rev. 2011;36:359-368.
While patients are being encouraged to take a more active role in patient safety, concerns persist that patient satisfaction may be more influenced by service quality rather than safety issues. However, this survey of hospitalized patients found that both perceptions of safety and service quality influenced overall patient satisfaction.
Journal Article > Commentary
Millman EA, Pronovost PJ, Makary MA, Wu AW. J Patient Saf. 2011;7:106-108.
This commentary suggests that patient-assisted incident reporting following an adverse event can reveal contributing factors the care team may have missed.
Altman LK. New York Times. December 11, 2001;1:1.
This news piece reports on wrong-site and wrong-patient surgery and describes efforts to prevent surgical errors following a Joint Commission sentinel event alert on the topic.