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Search results for "Narrative/Storytelling"
- Policy Makers
London, UK: Parliamentary and Health Service Ombudsman; July 18, 2016. ISBN: 9781474135764.
The National Health Service (NHS) has a history of sharing analyses of problems in its system. Summarizing an NHS investigation into the death of a 3-year-old boy, this report highlights the need to improve organizational culture, complaint follow-up, and transparency to reduce opportunities for similar incidents.
Journal Article > Commentary
Weick KE. Calif Manage Rev. 1987;29:112-127.
The author proposes that, as organizations and their technologies have become more complex and more susceptible to accidents, they must act to increase human complexity to match the system complexity. Using examples from air traffic control and NASA, Weick proposes that organizations should focus on improving communication among individuals and encouraging appropriate delegation of responsibility. The author also promotes praising reliability within the organization. Finally, the author describes the importance of storytelling in organizations, which allows people to better know their system, its potential errors, and how to handle errors in the future.
Anderson-Wallace M, Denning R. Leeds, UK: Patient Stories; October 18, 2014.
Patient stories are a growing component of understanding the impact of medical errors on patients and uncovering underlying causes. This video features an in-depth interview with the father of an infant who died following delayed diagnosis and treatment for sepsis. The father's quest to understand what happened led to a comprehensive inquiry that revealed regulatory failures and systemic issues with transparency.
Berenson RA. The New Republic. October 10, 2005;233:17-21.
To illustrate the need for malpractice tort reform, transparency, and fair compensation for patients, this article discusses individual stories, such as that of Susan Sheridan, whose son and husband were both injured by medical error, as well as organizational and grassroots efforts, such as the Sorry Works! Coalition.